At YasEstore, we understand that plans can change. That’s why we offer flexible cancellation and return options to ensure a hassle-free experience.
Order Cancellations:
- You may request to cancel your order before it has been shipped by contacting our customer support team at info@yasestore.com or calling us on our store number. Please note that if you choose to cancel your order before shipment, a cancellation fee of 7% of the total sale value will be deducted. Once the order is shipped, cancellation is no longer possible, and our return and refund policy will apply only if the item is received in a damaged condition..
- Once your order has been shipped, cancellations are no longer possible, but you may be eligible for a return.
Returns and Exchanges:
- Eligibility: If you are not completely satisfied with your purchase, you may return the item within 7 days of receiving it. The product must be in its original condition, with all accessories and packaging intact.
- Refund Process: Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be credited to the original payment method.
- Exchanges: If you would like to exchange your item for another product, please contact our customer service team to arrange the exchange.
Non-Returnable Items: Certain items, such as opened software or accessories, may not be eligible for returns. Please refer to our Returns Policy page for more detailed information.
Shipping for Returns:
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
For any inquiries about cancellations, returns, or exchanges, feel free to reach out to us at info@yasestore.com.